SBC Macintosh Efficient Networks 5260 Manual do Utilizador

5/2/2003 © Speakeasy Inc. - 2003 0

Broadband Pre-Installation Hardware Compatibility Speakeasy requires specific models of DSL and T1 bridges (modems) and routers be used w

Installation Process So you have ordered Speakeasy DSL or T1 service, how exactly will this install work? We provide complete order status in

• The phone company checks your phone line record to make sure there are no impediments to installing DSL service. Stage 3: Install Confirmation Th

invoicing works, please jump down to the Speakeasy Billing section of this manual on this page. Stage 8: Installation Complete When you pay your ini

ordered pair at both the neighborhood cross-box and your phone box. • The telephone company technician calls the vendor and a cooperative test is ru

The Big Day: Activation Day You have had a basic overview of what our MySpeakeasy stages mean, and the average time they take to occur, but the mo

 Anything else that plugs into a phone outlet. Have a second phone line? If you have a second phone line, you do not need to install the DSL Filte

SDSL, IDSL, and T1 Activation: Your technician visit On this date the following things will occur during the four-hour installation window:  Th

installation is billable. Pricing information on this install will be available from the representative you speak with. Problem: I had my Covad Profe

 DSLReports: This is a third-party broadband ratings site that is often used by consumers looking for the best high-speed connection. They can be fo

Table of Contents Introduction ... 3 What's this all about,

Sometimes errors can cause your browser, email application, or DSL modem to stop responding or lose their connection to the Internet, even though the

 Check to make sure that you have the correct IP address and DNS assigned to your computer. If you do not have your correct IP and DNS info handy an

based, disable it temporarily. Since all data coming into your computer from the Internet should be passing through your firewall, a configuration or

5/2/2003 © Speakeasy Inc. - 2003 22

Line-Shared ADSL home networking: Step 5: Check Speakeasy System Status Speakeasy's System Status will help you determine if an outage is

latest developments during a system outage. There are two ways you can access Speakeasy System Status:  Online: You can access System Status via yo

My Service is Slow! Occasionally a customer might experience a slow down in broadband service. While these slow downs are typically caused by a

In most cases, the power switch will be found on the back of the device, usually on the same face as the ports for the DSL line and network connectio

5/2/2003 © Speakeasy Inc. - 2003 27

Line-Shared ADSL home networking: Step 4: Perform a speed test Assuming you have already performed a speed test to determine that your connectio

Hosting Solutions ... 37 Purchasing a Domain from Spe

1.) Visit your speed test site. This will be yourpop.speakeasy.net, replacing the yourpop with the three letter identifier of your Point Of Presence:

ADSL Connections: Your connection is not guaranteed in any way, however you should contact us if speeds are consistently below 70% advertised speed ty

2.) By telephone: You can call Speakeasy toll-free at 1-800-556-5829 to report your service outage. Please follow the menu prompts to be connected to

Current Speed Available Upgrades ADSL - 608/128 - Line Shared ADSL - 1.5/128 ADSL - 1.5/384 ADSL - 1.5/768 ADSL - 3.0/768 ADSL - 1.5/128 - Li

T1 - 384 T1 - 768 T1 - 1.5 T1 - 768 T1 - 1.5 T1 - 1.5 None Downgrading You can request a speed downgrade within the DSL technology family that

1.5/128 608/128 ADSL - 384/128 *or* 768/384 - Line Shared 384/128 768/384 ADSL - 608/256 - Line Shared None ADSL - 750/384 - Line Shared 608/25

Moving your Speakeasy service Speakeasy has one of the most mobile customer-base in the ISP industry. The facts are that you, our customer, are youn

Step 3: Your new order The next step is our Move/Reorder specialist placing your new order. This order will process like a brand new order, but our Ac

Hosting Setting up your hosting service Purchasing a domain is akin to buying land in the real world: It's your own little corner of the

If you would like Speakeasy to handle all the DNS resolution for your domain, but don't need email or web-hosting from us, this is the service fo

Introduction What's this all about, anyway? Welcome to the Speakeasy User Manual! Throughout our eight-year history as an ISP, Speakea

have an online registration update/edit tool that you can use to easily update this information. You can find an alphabetical list of accredited Regis

These changes, once populated, will take effect either at the 4pm PST or 2am PST refresh of our DNS servers.  Manage Email: This tool will allow yo

Troubleshooting problems Due to the personalized attention we prefer to give for all our hosting packages, and due to the general complexity of ma

Secondary DNS zone transfers (our DNS servers talking to the customers primary DNS server for information on their domains) happen at: 4:40am, 12:40p

Dialup, Email, and News Your Speakeasy Dialup Product Information Your Speakeasy dialup will be one of two types of service: Standard

Common Dialup Problems Problem: My dialup speeds are slow! Solution: Unfortunately Speakeasy can offer very little resolution to this problem.

simultaneous dialup connections. You will be disconnected if your username/password is in use by another connection. 2. There is a 15-minute idle ti

Yes: This problem is more than likely caused by something on that person’s end. This means you should have them double check that they are correctly

correctly. Problem: I can't send email! Solution: Below are some basic things to check when you encounter this issue: 1.) Are you able to su

Yes: If you have checked the preceding three failure points, please contact Speakeasy support. We will be able to rebuild your email account or deter

Here are a few tips on how to best use this manual:  Start by looking for your problem in our Top 10 Questions section. If you have a question or

Your Speakeasy News Service Product Information Speakeasy recognizes the need for different customers to communicate in different Internet co

San Diego: snd.news.speakeasy.net San Francisco: sfo.news.speakeasy.net Seattle: sea.news.speakeasy.net Washington DC: wdc.news.speakeasy.net Imp

Speakeasy Billing How Speakeasy Bills You The Speakeasy Terms Of Service contains the most thorough explanation of when and how Speakeasy bill

Speakeasy Invoice Explained This image and the following information should help you read and understand your Speakeasy invoice: 5/2/2003 ©

Invoices Explained: Image Key #1: Name and Address information: This section lists the responsible billing contact listed on this account, and the

Credits, Billing Suspensions, and Exceptions One of the unavoidable realities of having Internet service is that you will, at one time or anothe

Rebates, Promotions, and You We have found rebates and promotion fulfillment the single most confusing issue for customers. Hopefully this inform

 For Covad rebates, you should contact Covad at [email protected] or: 1-888-829-1437  For Efficient router rebates: web: www.RebatesHQ.com or phon

 You have submitted the rebate form, and have called the rebate center to check status but rebate center doesn't have record of your submission

Appendix Speakeasy Glossary This glossary contains terms that are referenced in this document, or are frequently used by our employees in c

 We have the more robust, intelligently routed network. With a POP in every major metropolitan area, a NAP in major suburban areas, and a National P

Degrade: Either the Activations Department, or Customer/Technical Support often uses this term, in relation to a DSL or T1 line. Degradation of the ph

this fee. Regardless of any mention to this fee as a tax, this is a non-negotiable fee from the Federal government that all customers will be charged.

ISP: Internet Service Provider. Speakeasy is your ISP as we provide you the IP-layer of your Internet connection (the portion of your service that con

We haven't removed any of the steps, but we made your delay in connecting to the second-to-last one, {ATM Network}, a lot shorter. Provisioned:

of phone wires, rather than via the primary phone line. This method was gradually discontinued during 2000, and was completely replaced with line shar

Unprovisioned: As opposed to “provisioned,” this term means that the service in question is not set up to work properly in our system, and needs some

Helpful Tools The following links might provide invaluable assistance in resolving problems and maximizing your Speakeasy service. Configurati

Contact List Speakeasy Toll-Free Phone Number: (800) 556-5829 Menu Options Sales: Press 1 Support: Press 4 Open Order Status: Press 3 Netwo

5/2/2003 © Speakeasy Inc. - 2003 67 Quick Reference Guide Print this page and fill in the blanks, and keep your important Internet connection hand

Service will not be enforced or otherwise recognized. When in doubt, the Speakeasy Term Of Service overrules any policy or terms herein. Top 10 Ques

Answer #4: The length of your initial contract with Speakeasy is dependent on the type of service you have (DSL, T1, VPN, etc), the promotions you sig

Question #9: How can I upgrade or downgrade my DSL connection? Answer #9: We have complete details on how to process an upgrade or dow